Comments on: Qwest DSL Problems

By: Rino

Rino — Sat, 12 Nov 2011 09:05:40 +0000

As of right now, my internet is being dropped frequently. Qwest is a horrible company. I rather have 56k dial than this internet service. BUllShet,

By: Mark

Mark — Thu, 28 Apr 2011 02:39:41 +0000

I’ve been using Qwest for some time. When I upgraded to high-speed DSL it work great. Several months ago it started dropping connections, and the time between drops has shortened. Now it drops every 1-10 minutes. Tech support is useless.

By: Mickey

Mickey — Tue, 22 Mar 2011 15:13:51 +0000

Interesting stuff. My internet light blinks every 5 seonds. Data being sent. The DSL light is steady. The ethernet should only blink & send send when I send. The power is green. Quest – slow. A DS0 is 64 kilo bits and a T1 is 24 DS0’s or 1.544 meg.TelCo’s cable mains are one gage of wire that is larger than the feed wire to the premise. Sometimes very small 28 gage feed wires that act like a fuse also from power hits. Larger gage wires from TelCo’s cable mains to the house would help a lot. The new digital world data can be transmitted at greater power levels because of zeros and ones and the old analog data was very power sensative and lower levels stopped distortion. TelC0’s need to upgrade their side of the demark to support today’s services.

By: Gary

Gary — Sun, 20 Mar 2011 16:24:35 +0000

I just switched over to Qwest DSL. I had Blue Wire US for 5 years with no proplems except slow speed and high cost. When I switched to Qwest the speed was blazing and the price was half but then the problem started. Modem drops INT line connection and power cycling is only fix. I have also paid for a static IP for my internet (security camera). When the modem drops the line the only thing that will fix is an unplug power and power up. This happens every day or two days.
I went on vacation and the line dropped the next day so no security camera for me. Had to worry the whole time.
I unplugged the telephone line coming in and the line or INT light did not go off so I asked the tech to send a disconnect signal and he did. Guess what the INT light went off. This is the only way it will go off. They are sending a disconnect signal to parcel out their service. They randomly disconnect to handle the load. This is what has to be going on because when I pull the phone line the modem still has all green lights. When the send the disconnect INT goes off.

It is a game with them.

By: NA

NA — Tue, 14 Dec 2010 02:18:32 +0000

I worked for Qwest for about 3 or so years. At first it was a great company to work for, however I was fired due to corporate politics, and those favored were protected. Someone could not even show up to work for months straight, and the person covering their duties gets fired for lack of performance. It has been one of the most corrupt companies I have ever become familiar with.

Anyways, my Qwest internet cuts out at random, over 100 times a day. Being a Qwest employee at the time, I opted to get it resolved. When the company you work for gives you the run around, about it being your modem, even though I have about 20 New modems sitting in my house, they still will not get past anything other than a modem issue. They will not issue me ANY credits for the 99.9% downtime I have had, and they have become rude and downright uncivil about anything.

Its even worse when the employees of your company curse at you over the phone. I felt like I was doing a HUGE HUGE HUGE disservice when somebody signed up for internet. Dont even get me started on directv, which have destroyed even upper management employees houses. The billing problems initiated on customers bills would blow your mind. Ill have to sit here and wait for the internet LED to turn solid green again, if I time it right I can submit this comment.