Comments on: Kay Jewelers (Kay.com) Sucks

By: M

Mon, 01 Aug 2011 05:15:14 +0000

I too am experiencing a horrible situation.
I left my wedding set at Kay Jewelers to get re dipped, cleaned, welded and the regular inspection.
Well, now my rings have not returned. My work order ticket was pass the due date and I have not heard from the store so I called and was told, thank you for your patients and we’ll call you when I hear anything. A few days later NO call. I went to the store, the manager was off and my rings were not in, no one had any information for me, but to call the manager when she was in. I called found out rings where lost/stolen and now they need to be replace, but the diamond was not noted on the work order slip. The diamond was an inheritance and had no paper work. We even went back to the old jeweler and he’s deceased. I also called the district manager and had received NO phone call. Yes, I leave messages every time! I’m so frustrated I will NEVER shop at Kay Jewelers, LACK of Customer Service for sure!!! They really don’t care, no communication or follow up. Not even from their customer service number. I’m now writing a letter to the CEO Mark Light. Since, it’s been a month, NO phone calls from the store manager, district manager and customer service! I’m ready to return to the store and confront the store manager, and contact my Attorney…….

By: Annonymous

Annonymous — Sat, 19 Mar 2011 18:31:11 +0000

I’ve worked at both Kay’s and Zales. Kay’s sells junk mostly silver and their engagement rings constantly had diamonds fall out at Zales the quality was always better, Just saying…

By: Jessica

Jessica — Tue, 01 Feb 2011 13:09:01 +0000

I like everyone else on this page hate Kay’s. I bough a new setting for my engagement ring in July of 2010. The day i got the ring back from getting my center stone put i little diamonds were missing (this should have been my clue), so it had to be sent out (time #1) i got the ring back at the end or the month it was good for about 3 weeks. I looked down and yet again more little diamonds were missing (#2) had to be sent back out. Got it back and yet again i didn’t even make it out of the store when i look down and more little diamonds were gone, sent out again (#3). This time i asked for my money back they said no, but don’t worry we will get it “fixed”. I got the ring back sometime in Aug or Sept. Now i was getting married out of the country in Oct so i have pictures set up and other events planned that i had to cancel because i didn’t have my engagement ring. So it is now Oct i look down at my ring that i just got back and what do you know more diamonds missing (#4) now I’m mad i got into the store to be told i did something to the ring that is way this is happening, they told me that i was 2 hart on it. I guess wearing it everyday is not whats Kay’s rings are made for. So I get the ring back again and make it to my house this time only to look down and found out that one more diamond fell out. (#5) sent out again, but this time they had to over night it or i wouldn’t have had it for my wedding, this was only after i MF the lady that told me i could just wear it with the diamonds missing to my wedding. I get it back the ring hold up till the middle of Dec when yet again more diamonds missing (#6) sent out again, but this time i told everyone in the store that their stuff is **** and they treat you like S*** and to go somewhere else that they finally replaced the setting. Dumba** me was thing yes my ring is going to get fix and i wouldn’t have to come up here everyday wrong. So my ring come in and what do you know more diamonds were missing (#7). Now i am at war with Kay’s trying to get my money back. I have talk to customer service about the issue and i was told that their was nothing they could do because it is past the 90 days, so i told her that i think its still in the 90 days because they have had the ring more then i have so that shouldn’t count towards my 90 days. I was also told that i would get a gift card for all the problems i was having. I told her that i didn’t need more **** from them that i have enough problems with the **** ring i own why would i want more problems. I also told her that if you are giving out gift cards how about a gas card for all the gas i waste driving up her every other day. So now i have all my paper work for my ring with all the dates that it has been sent in, I am calling the district manager today and if he cant fix the problem i am going to the BBB to report them.

By: Miranda Knight-Himes

Miranda Knight-Himes — Wed, 22 Dec 2010 14:26:37 +0000

DO NOT PURCHASE YOUR BRIDAL SET/RING AT KAY JEWELERS! My fiancee’ purchased the orignial solitaire stone at Kay Jewelers. I wanted a new setting to enhance the stone so I was encouraged to go to a “diamond event”. I found a settting that I liked, but I was unsure if it would have a matching wedding band. I was ASSURED by the staff that there was a matching band, so I trusted this and bought the setting. Soon after, two of the small diamonds on each side of this ring started to sink in, to the point of my ring looking like there were two stones missing on each side. I sent the ring back for repairs numerous times to correct this problem, that was never corrected!
As my wedding approached, I went to the store to begin the process for this matching wedding band that I was told exsisted. Of course, it did not. Not being educated about my options at this point, I was told the only option was to pick an “enhancer” for my ring to go in, and have it custom ‘built’ around my engagement ring. Keep in mind these rings did not match. Thinking this is my only option, I sent the ring in for the work, paying the additional money for the enhancer, and for the custom work. I got the ring back ONE DAY before rehearsal. The ring was so small that I literally had to jam it on my finger at the wedding, it cut my nuckle, and I couldn’t wear it at all on my honeymoon! OH I forgot to mention that going into the store, the lady helping my was also helping herself and chomping on a pulled pork dinner while sitting at the ring counter!!
At this point, my ring needed to be sent back out to be re-sized, and NOW my origianl problem happened again with the small stones. Very long story short, my ring was sent out again, they agreed to let me replace the middle setting with a different one (still doesn’t match). During the MONTH it took them to do this work, I found on their website a matching bridal set, exactly what I wanted!!! NOW they are saying that there is nothing more they can do for me because they have gone “above and beyond” to try and help me. I’m so frustated at this point because NO ONE in a management role will call me back. It’s sickening that they claim to be the #1 Jewelry store in America.

By: wow

wow — Tue, 07 Dec 2010 03:45:12 +0000

wow pay your debt and learn how to spell