Comments on: Expedia Unconfirmed Flight Sucks! http://elliottback.com/wp/expedia-unconfirmed-flight-sucks/ Internet & Technology Wed, 08 Feb 2012 10:01:08 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Dana http://elliottback.com/wp/expedia-unconfirmed-flight-sucks/#comment-2191189 Dana Wed, 24 Feb 2010 05:24:42 +0000 http://elliottback.com/wp/archives/2006/12/24/expedia-unconfirmed-flight-sucks/#comment-2191189 Oh gosh, same situation here! I have been using Expedia for 11 years and when I recently had to change a flight for the first time ever it was a mess. The customer service rep actually had to search online to find out the cancellation policy for the airline I was flying with. I thought customer loyalty would give me an "advantage", but Expedia apparently is just a money collector and can't do anything for you. I ended up having to pay an extra $150 fee to change the date as well as more money because tickets had gone up. It ended up costing me double. I just can't believe it. Oh gosh, same situation here! I have been using Expedia for 11 years and when I recently had to change a flight for the first time ever it was a mess. The customer service rep actually had to search online to find out the cancellation policy for the airline I was flying with. I thought customer loyalty would give me an “advantage”, but Expedia apparently is just a money collector and can’t do anything for you. I ended up having to pay an extra $150 fee to change the date as well as more money because tickets had gone up. It ended up costing me double. I just can’t believe it.

]]> By: Jerry Jones http://elliottback.com/wp/expedia-unconfirmed-flight-sucks/#comment-2183180 Jerry Jones Mon, 20 Apr 2009 16:07:35 +0000 http://elliottback.com/wp/archives/2006/12/24/expedia-unconfirmed-flight-sucks/#comment-2183180 It would be nice if there was someone in Expedia who really cares. It is apparent that noone does evildent by this web-site It would be nice if there was someone in Expedia who really cares. It is apparent that noone does evildent by this web-site

]]> By: Jerry Jones http://elliottback.com/wp/expedia-unconfirmed-flight-sucks/#comment-2183179 Jerry Jones Mon, 20 Apr 2009 16:04:03 +0000 http://elliottback.com/wp/archives/2006/12/24/expedia-unconfirmed-flight-sucks/#comment-2183179 Our Expedia experience began in August, 2008,with flight arrangements from Minneapolis, MN to Manchester, UK. In late October,2008, Expedia informed us that those reservations were cancelled. After lengthy telephone calls with Expedia, new reservations were made. In February,2009, Expedia informed us the last leg of our trip had been cancelled. After lengthy telephone calls with Expedia new reservations were made. On April 4,2009, the night before departure,e-confirmations were made. Upon arrival at the airport on April 5,2009 we were informed that no tickets had been issued. Between that day and the next we were on the telephone 9 hours (most of which we were on "hold") which resulted in flights 2 1/2 days later. Expedia has explained to us that although they are sorry, they cannot be held responsible for their vendors. I cannot accept this as it was Expedia who accepted our payment, not their vendors. We had complete frustration as noone with whom we had contact,had the authority to make decisions. Our Expedia experience began in August, 2008,with flight arrangements from Minneapolis, MN to Manchester, UK. In late October,2008, Expedia informed us that those reservations were cancelled. After lengthy telephone calls with Expedia, new reservations were made. In February,2009, Expedia informed us the last leg of our trip had been cancelled. After lengthy telephone calls with Expedia new reservations were made. On April 4,2009, the night before departure,e-confirmations were made. Upon arrival at the airport on April 5,2009 we were informed that no tickets had been issued. Between that day and the next we were on the telephone 9 hours (most of which we were on “hold”) which resulted in flights 2 1/2 days later. Expedia has explained to us that although they are sorry, they cannot be held responsible for their vendors. I cannot accept this as it was Expedia who accepted our payment, not their vendors. We had complete frustration as noone with whom we had contact,had the authority to make decisions.

]]> By: alex http://elliottback.com/wp/expedia-unconfirmed-flight-sucks/#comment-1962519 alex Mon, 11 Aug 2008 14:23:38 +0000 http://elliottback.com/wp/archives/2006/12/24/expedia-unconfirmed-flight-sucks/#comment-1962519 Look at this, Expedia Customers and non customers. It is real and live. Expedia proved they dont have a person taking care of paid trip and I keep receiving automatics messages. First Parrich, After Kayse and now a computer. I have booked a lot hotels with then and now they ARE SAYING WE CAN DO NOTHING. Part of the story I would like to share: * Itinerary Number: 124584379994 > > * Subject: Other questions, comments, or feedback > > -------------------------------- > * Comment: > Hello, > I am a frequent Expedia Customer and the services provides for places all around the world is nice, very coorect. So, before today, I never had a problem. > TODAY A FACE A REAL BIG PROBLEM CHECKIN AT DELTA AIRLINES, Terminal 3, New York, JFK Airport. > > PRoblem 1 - I was not able to checkin at the self service area. I asked for help and the miss said they cannot help and I went to the big line for regular checkin > > Problem 2 - after wait 20 minutes and no progress at the line, I went to the Delta Kioski Center to explain my situation looking at the 45 minutes baggage policie prior to flight schedule. She was not able to find my reservation and spent around 15 minutes asking for help to find it. Finnaly they got my name and at the same moment the message LATE TO CHECKIN appears. They said nothing can be done and let try the next flight at 11:10am. > > Problem 3 - There was no seat available at the next flight and the waiting list / stand by list was not available for this flight > > Problem 4 - I had no hotel reservation in New York and I tried to fo American Airlines. > > Problem 5 - the Las vegas leave at 4pm and I didn't wait 10 hours in a airport because a third party situation. > > I decided to say in New York paying US$ 299,00 per day just the hotel > > EXPEDIA - Please cancel my flight back from Las Vegas to New York, next thrusday and my hotel reservation at MGM Signature in Las Vegas. I also want your help to get back my money from DELTA AIRLINES. They are very unhappy with their jobs and they dont care with a passenger. They asked me to wait because the Expedia reservation is always a problem and takes time to solve. She called the suprevisor to fix the problem finding my reservation. All this in a very lazy way. It is hard to believe. > > Please, let me know how can I help Expedia to get this money back and provide an official letter to Delta airlines code on Expedia Reservations Flights. > > Thanks for yout attention. This week I will be staying at Hilton Hotel in NYC and you can contact me anytime at 212-586-7000. > > Date: Sun, 10 Aug 2008 14:32:14 -0700 > To: aleale00@msn.com > From: Travel@customercare.expedia.com > Subject: Re: Other questions, comments, or feedback - Case ID: [REQ:44711908] > > Dear Alexandre, > > Thank you for contacting Expedia.com about changing your return flight. > > We would first like to express our apologies for the inconveniences and frustrations you experienced. > > The feedback that you have provided to us will be helpful in looking at our vendor's customer service and gauging our customers' satisfaction and perceptions. When you book on Expedia.com, we hope and expect that your travel will be a flawless event. Should unforeseen circumstances arise, we anticipate that both Expedia.com and our travel partners will step in to fix whatever difficulties occur. > > As you may know, Expedia.com acts as an independent agent for reservations for airlines, car rental companies and hotels. Still, if an Expedia member has an unsatisfactory experience with travel booked through Expedia.com, we want to take appropriate action to ensure another member does not have a similar experience. Thank you for taking the time to write us. We rely on customers like you to provide us with the information we need to continue improving our services. Rest assured, your complaints have been duly noted. > > Furthermore, once the first leg of a flight takes off in progress, the airline takes control of the flight that any changes you wish to request would have to be handled by them. What we can do on our end is to reserve a seat for you on the flight that you prefer and afterwards, you would need to contact the airline directly to complete the exchange process. Upon calling the airline, that's the only time that you'll find out the total cost for the exchange. Please be advised that once we have reserved your seat, we will not be able to revert it back to your original flight. > > If you're not amenable to the additional fee, you also have the option to purchase a new return ticket. Please note that the return flight may be non-refundable. > > If you have further questions regarding this issue, feel free to reply to this e-mail or contact Expedia customer services at 1-800-397-3342 and reference case ID 44711908. You can also visit the Expedia.com "Customer Support" page (http://www.expedia.com/daily/service/default.asp) for more customer service information. > > Thank you for choosing Expedia.com. > > > Parrish > Expedia.com Customer Service Team Dear Expedia Customer, Thank you for contacting Expedia.com regarding booking a hotel. We appreciate your interest in booking a hotel reservation with us. However, we are unable to book reservations via email correspondence. In matters such as these, we need to have you on the line while we assist you. You may contact us at our toll free number at the number provided below or 1 404 728 8787 for callers outside the U.S. and Canada. A customer service representative would be happy to assist you on this matter. You would also need to have your account information like user name, e-mail address and itinerary number ready as well. To use the Expedia Hotel Wizard, go to http:// Expedia.com and: 1. Click the white "Hotels" link at the top of the page. 2. Enter the city name of your destination into the text field labeled "Destination". 3. You may also use the drop-down listbox to search for a hotel in a specific destination, such as In a city, Near an airport, Near an attraction, or Near an address. 4. Supply your travel dates if you know them, though dates aren't necessary. 5. Enter the number of rooms, adults and children from the drop down boxes. If you select from the children drop down you will be asked to supply their ages in the additional Child boxes that appear for each child and then click "Search." 6. You may select the "Additional options" link to specify preferences such as hotel class. Once you have completed entering your information, click the green "Search for hotels". 7. Expedia will present you with a list of hotels or vacation rentals for the destination you selected. You now have the option to view hotel details via the "More lodging info" links or view the rate details via the “Book it” links. If you have further questions, feel free to reply to this e-mail or contact Expedia customer services at 1-800-397-3342 and reference case ID 44711908. You can also visit the Expedia.com “Customer Support” page (http://www.expedia.com/daily/service/default.asp) for more customer service information. Thank you for choosing Expedia.com. KaseyExpedia.com Customer Service Team Sent:Mon 8/11/08 11:17 AM To: Expedia Travel Support (travel@customercare.expedia.com) Dear Expedia, Looks like that I am talking with a computer. This if the fouth message. I cant believe your automatic way to answer. Unfortunately you "computer" didnt read my messages. I am not outside USA. I gave you my hotel name, hotel phone and you are saying a toll free international number. Remember, Mr Computer, because the expedia offer I am missing my friends in Las Vegas, AND I AM PAYING TO STAY ALONE IN THE NEW YORK. This was the last automatic answer I agree. From now on I require a personal attention in order to EXPEDIA be responsable for its IT problem with DELTA AIRLINES. They didnt find my reservation and took more than 40 minutes to solve the problem. I LOSE MY FLIGHT and EXPEDIA is SAYING "I CAN DO NOTHING" - "I AM SORRY DEAR CUSTOMER". It is the end. Around four years working with you, buying expedia solutions, dozens od trips and NOW I RECEIVE this message "teaching"me how to book a hotel. IT IS NOT REAL. If you are not a computer, please pay attention in my account details and try to be responsable for your acts. That is the end Alexandre Batista Hilton Nwe York Hotel 1 212 5867000 Look at this, Expedia Customers and non customers.
It is real and live. Expedia proved they dont have a person taking care of paid trip and I keep receiving automatics messages. First Parrich, After Kayse and now a computer. I have booked a lot hotels with then and now they ARE SAYING WE CAN DO NOTHING. Part of the story I would like to share:
* Itinerary Number: 124584379994
>
> * Subject: Other questions, comments, or feedback
>
> ——————————–
> * Comment:
> Hello,
> I am a frequent Expedia Customer and the services provides for places all around the world is nice, very coorect. So, before today, I never had a problem.
> TODAY A FACE A REAL BIG PROBLEM CHECKIN AT DELTA AIRLINES, Terminal 3, New York, JFK Airport.
>
> PRoblem 1 – I was not able to checkin at the self service area. I asked for help and the miss said they cannot help and I went to the big line for regular checkin
>
> Problem 2 – after wait 20 minutes and no progress at the line, I went to the Delta Kioski Center to explain my situation looking at the 45 minutes baggage policie prior to flight schedule. She was not able to find my reservation and spent around 15 minutes asking for help to find it. Finnaly they got my name and at the same moment the message LATE TO CHECKIN appears. They said nothing can be done and let try the next flight at 11:10am.
>
> Problem 3 – There was no seat available at the next flight and the waiting list / stand by list was not available for this flight
>
> Problem 4 – I had no hotel reservation in New York and I tried to fo American Airlines.
>
> Problem 5 – the Las vegas leave at 4pm and I didn’t wait 10 hours in a airport because a third party situation.
>
> I decided to say in New York paying US$ 299,00 per day just the hotel
>
> EXPEDIA – Please cancel my flight back from Las Vegas to New York, next thrusday and my hotel reservation at MGM Signature in Las Vegas. I also want your help to get back my money from DELTA AIRLINES. They are very unhappy with their jobs and they dont care with a passenger. They asked me to wait because the Expedia reservation is always a problem and takes time to solve. She called the suprevisor to fix the problem finding my reservation. All this in a very lazy way. It is hard to believe.
>
> Please, let me know how can I help Expedia to get this money back and provide an official letter to Delta airlines code on Expedia Reservations Flights.
>
> Thanks for yout attention. This week I will be staying at Hilton Hotel in NYC and you can contact me anytime at 212-586-7000.
>
> Date: Sun, 10 Aug 2008 14:32:14 -0700
> To: aleale00@msn.com
> From: Travel@customercare.expedia.com
> Subject: Re: Other questions, comments, or feedback – Case ID: [REQ:44711908]
>
> Dear Alexandre,
>
> Thank you for contacting Expedia.com about changing your return flight.
>
> We would first like to express our apologies for the inconveniences and frustrations you experienced.
>
> The feedback that you have provided to us will be helpful in looking at our vendor’s customer service and gauging our customers’ satisfaction and perceptions. When you book on Expedia.com, we hope and expect that your travel will be a flawless event. Should unforeseen circumstances arise, we anticipate that both Expedia.com and our travel partners will step in to fix whatever difficulties occur.
>
> As you may know, Expedia.com acts as an independent agent for reservations for airlines, car rental companies and hotels. Still, if an Expedia member has an unsatisfactory experience with travel booked through Expedia.com, we want to take appropriate action to ensure another member does not have a similar experience. Thank you for taking the time to write us. We rely on customers like you to provide us with the information we need to continue improving our services. Rest assured, your complaints have been duly noted.
>
> Furthermore, once the first leg of a flight takes off in progress, the airline takes control of the flight that any changes you wish to request would have to be handled by them. What we can do on our end is to reserve a seat for you on the flight that you prefer and afterwards, you would need to contact the airline directly to complete the exchange process. Upon calling the airline, that’s the only time that you’ll find out the total cost for the exchange. Please be advised that once we have reserved your seat, we will not be able to revert it back to your original flight.
>
> If you’re not amenable to the additional fee, you also have the option to purchase a new return ticket. Please note that the return flight may be non-refundable.
>
> If you have further questions regarding this issue, feel free to reply to this e-mail or contact Expedia customer services at 1-800-397-3342 and reference case ID 44711908. You can also visit the Expedia.com “Customer Support” page (http://www.expedia.com/daily/service/default.asp) for more customer service information.
>
> Thank you for choosing Expedia.com.
>
>
> Parrish
> Expedia.com Customer Service Team

Dear Expedia Customer, Thank you for contacting Expedia.com regarding booking a hotel. We appreciate your interest in booking a hotel reservation with us. However, we are unable to book reservations via email correspondence. In matters such as these, we need to have you on the line while we assist you. You may contact us at our toll free number at the number provided below or 1 404 728 8787 for callers outside the U.S. and Canada. A customer service representative would be happy to assist you on this matter. You would also need to have your account information like user name, e-mail address and itinerary number ready as well. To use the Expedia Hotel Wizard, go to http:// Expedia.com and: 1. Click the white “Hotels” link at the top of the page. 2. Enter the city name of your destination into the text field labeled “Destination”. 3. You may also use the drop-down listbox to search for a hotel in a specific destination, such as In a city, Near an airport, Near an attraction, or Near an address. 4. Supply your travel dates if you know them, though dates aren’t necessary. 5. Enter the number of rooms, adults and children from the drop down boxes. If you select from the children drop down you will be asked to supply their ages in the additional Child boxes that appear for each child and then click “Search.” 6. You may select the “Additional options” link to specify preferences such as hotel class. Once you have completed entering your information, click the green “Search for hotels”. 7. Expedia will present you with a list of hotels or vacation rentals for the destination you selected. You now have the option to view hotel details via the “More lodging info” links or view the rate details via the “Book it” links. If you have further questions, feel free to reply to this e-mail or contact Expedia customer services at 1-800-397-3342 and reference case ID 44711908. You can also visit the Expedia.com “Customer Support” page (http://www.expedia.com/daily/service/default.asp) for more customer service information. Thank you for choosing Expedia.com. KaseyExpedia.com Customer Service Team
Sent:Mon 8/11/08 11:17 AM
To: Expedia Travel Support (travel@customercare.expedia.com)

Dear Expedia,

Looks like that I am talking with a computer.
This if the fouth message. I cant believe your automatic way to answer. Unfortunately you “computer” didnt read my messages. I am not outside USA. I gave you my hotel name, hotel phone and you are saying a toll free international number.
Remember, Mr Computer, because the expedia offer I am missing my friends in Las Vegas, AND I AM PAYING TO STAY ALONE IN THE NEW YORK.
This was the last automatic answer I agree. From now on I require a personal attention in order to EXPEDIA be responsable for its IT problem with DELTA AIRLINES. They didnt find my reservation and took more than 40 minutes to solve the problem. I LOSE MY FLIGHT and EXPEDIA is SAYING “I CAN DO NOTHING” – “I AM SORRY DEAR CUSTOMER”.
It is the end. Around four years working with you, buying expedia solutions, dozens od trips and NOW I RECEIVE this message “teaching”me how to book a hotel. IT IS NOT REAL.
If you are not a computer, please pay attention in my account details and try to be responsable for your acts.
That is the end
Alexandre Batista
Hilton Nwe York Hotel
1 212 5867000

]]> By: Mark http://elliottback.com/wp/expedia-unconfirmed-flight-sucks/#comment-1395045 Mark Fri, 28 Mar 2008 10:08:38 +0000 http://elliottback.com/wp/archives/2006/12/24/expedia-unconfirmed-flight-sucks/#comment-1395045 I will never use expedia again. As itterated above, expedia will not fix a problem and will "pass the buck as the fault of the airline." The problem is, I never dealt with the airline in the first place, why is it I would be responsible to deal with the airline when I went through expedia, I paid through expedia, I was confirmed through expedia? I called the airline, and of course they said that expedia must have done something wrong. I will never use expedia again. As itterated above, expedia will not fix a problem and will “pass the buck as the fault of the airline.” The problem is, I never dealt with the airline in the first place, why is it I would be responsible to deal with the airline when I went through expedia, I paid through expedia, I was confirmed through expedia? I called the airline, and of course they said that expedia must have done something wrong.

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