Elliott C. Back: Internet & Technology

I just synced an mp3 album I had downloaded and copied into iTunes on my iPhone (1st gen, not a 3G), but every song was stuttering and skipping. The files themselves are fine–they all play fine in iTunes. The file I was trying to play had the following attributes:

Bitrate: 96 kbps
Encoder: FhG
Tags: ID3 v1/v2
Sample Rate: 44.100 khz

Trolling through online forums, the following advice was offered:

• Use the “Rock EQ” preset (didn’t work for me, and I tried turning EQ Off / Soundcheck On/Off too)
• Restore the iPhone (that sounds like a pain)
• Delete the playlist and remove all the songs from the phone, then create a new playlist and resync them
• Convert the music to AAC (right-click, convert to AAC)

Since the last option is the easiest, I tried it. And it worked–smooth playback. It’s possible that there really was something horrible with the files, as they stutter in VLC too!

iTunes 8 has a new feature called Genius. Gizmodo says, “In time, Genius playlists should get more useful, but I think I’ll still stick to Pandora when I want to mix things up.” However, I’m pretty satisfied with them, as they provide a non-linear way to dig into related music in your library. For example, Eric Clapton’s classic Old Love brings up a bunch of oldies, as well as some other Eric Clapton / Cream tunes:

If I feel like pop, picking Danity Kane explodes more pop:

And an Ice Cube song brings the hilarity:

iTunes 8 is definitely psychic!

I bought a pair of Shure E4c-n earphones about 6 months ago from Amazon, and I have to say they are the best I’ve ever owned. They have a 4/5 star review on Amazon with 50 reviews; their newer cousin the SE420 has similar reviews. Here’s what they look like:

The sound isolation is orders better than any other headphones I’ve tried, and the frequency response is excellent. My coworkers, two of whom bought similar or identical Shure earphones, also swear by them. You can be sitting on the worst part of the NYC subway line with them on, and not hear the pain of the wheels screeching on ill fitted metal tracks.

A reviewer on Amazon praises the sound quality better than I can:

These IEMs sound absolutely incredible. They sound is so clear and detailed that I notice new details in songs that I had listened to dozens if not hundreds of time. In a complex musical passage it is easy to follow every note of a single instrument which is not an easy feat with most headphones.

As for Customer Service, it’s the best. My earphones started wearing out in 6 months at the cord junction where it meets the plug, and they are sending me an advance replacement (against my CC) of the SE420s. When I get them I’ll send back the defectives to the Customer rep who took my warranty replacement and they’ll reverse the charge. Another customer had a similar, great experience:

As for Shure customer service–I had a suspected loose wire in one of the E3 earphones (used for 8 months) leading to dropouts when I would move my head. I got a return form off the Shure website–filled it out and sent it along with a copy of my receipt to Shure. Within 10 days, they had sent out a completely new pair at no charge.

Even Apple doesn’t offer this level of personalized customer service. I’m extremely impressed, and with their 2 year warranty, I’ll definitely buy again!