Comments on: Backup Review: Mozy vs iDrive

By: ten

ten — Thu, 17 Nov 2011 13:06:34 +0000

1. IDrive is SUPERFAST – backed up 20GB in less than 2 days, and I have just a plain broadband connection

2. Their 24×7 technical support via chat was very helpful in the 2 times
I needed assistance; they even remoted to my machine to find the
mistake I made. I appreciate good, always available technical support.

3. I tested restore – and it was superfast too.

get 6GB free

http://www.idrivesync.com/?uid=5A46B6NZLZ

By: David

David — Sat, 17 Sep 2011 02:57:58 +0000

iDrive initial backup for Mac (Lion) is slower than a glacier in reverse. I have a fast computer and fast internet connection and it’s going to be 30 plus hours for the initial backup if it ever completes. (Two prior starts failed. I may have screwed them up since iDrive help is useless and the interface does not explain what is going on.) I have about 63 gb in my backup set, and 30 plus hours! I’m so far into it that I’m trying to complete it but I’ll look for a better service. Thank goodness I signed up on a monthly basis.

By: RonTheTech

RonTheTech — Sat, 21 Aug 2010 17:16:14 +0000

I never heard of that service. Can they be trusted?

By: Chris

Chris — Tue, 18 May 2010 11:22:30 +0000

Idrive is pretty slow. It reports ~2000 kB/s but it seems to be kilobits/sec, not kilobyte/sec.

I did the math on your screenshot, and it’s not 3.3 MB/s but 0,4 MB/s. Color me unimpressed.

By: Warren

Warren — Fri, 05 Mar 2010 21:09:27 +0000

I concur regarding the piecemeal backups and missing chunks.

This is a PIECE OF JUNK on the Mac. 3 weeks of UNRESPONSIVE and MISLEADING support, 2 reinstalls (per their instructions) and one “update” ended with a phone call in which “Jason” told me “WHAT DO YOU EXPECT FOR $5″.

BUGGY—– “Backup Set Size” is never accurate once you change ANY selection of files. The program stops regularly due to “connection problems” (Note- I have NO OTHER connection problems on my Comcast account). The thing takes HOURS to work through confirming all of the files it has previously backed up BEFORE it starts backing up new files (then stops – see above).

SLOWER THAN MOLASSES—– 3 weeks of forcing this thing to continuously back up (set schedule to restart 1 hour after it stops due to a “connection problem”) and it is doing LESS THAN 1GB a DAY. So if you have 100 GB to back up you better be ready to wait a HALF YEAR to get a full backup. I monitor my incoming and outgoing data, and after the software finally works through the previously backed up files, it sends a 5 second burst of data at 2mbps (my upload speed is reliably 3mbps) then WAITS 30 to 40 seconds before the next one! THIS APPEARS TO BE PURPOSEFULLY THROTTLING DOWN the data rate. So the whole idea they provide 150GB is a JOKE.

This is JUNK, MISLEADING, and BUGGY garbage. Support is useless and without any idea what they are doing. ZERO STARS if I could give it.